We understand that losing your progress can be really frustrating. If you have previously connected your progress to one of the Online Save types you can retrieve your data by reconnecting to the same Online Save account.
Subway Surfers offers the following ways to connect to the Online Save feature:
iOS:
- Sign in with Apple
- Game Center
Android:
- Play Games
Amazon:
We strongly advise users to do whatever they can to keep their progress safe by using the features provided in the game. If you were not connected to Online Save before your progress was lost we will unfortunately not be able to restore it.
In any case, you can still restore your permanent in-app or real money purchases (Double Coins, Characters, and Boards).
In case this case:
- Go to Settings (the gear icon in the upper right corner)
- Scroll to the bottom of the page
- Tap Restore Purchases
It is, unfortunately, not possible to restore permanent in-app purchases across device platforms (i.e. from iOS to Android). Please be sure you are logged in with the same account the purchase was made on.