It is unfortunate you have lost your progress in Subway Surfers.
Subway Surfers offers the following ways to connect to the Save feature:
- Game Center
- Play Games
If you have previously connected your progress to Facebook or Game Center/ Play Games (Google), your progress can be restored by reconnecting to the same account.
If you were not connected before your progress was lost, we are, unfortunately, not able to restore your progress.
We strongly advise users to do whatever they can to keep their progress safe by using the features provided in the game.
Note that Save options are currently not available on Kindle devices which means there is no official way of transferring or backing up progress on Kindle.
Otherwise, you can restore your permanent real money purchases (Double Coins, Characters and Boards bought for real money). To do so, open Subway Surfers > go to the ‘Shop’ menu > tap on ‘Store’ > swipe all the way down and use the orange "Restore purchases" button. Make sure to be logged in with the same account the purchase was made in.