Generally, items bought in our games are non-refundable. But in certain cases it is possible.
Purchases made on an Apple (iOS) device
If the purchase was made on an iOS device, we cannot handle the refund. We suggest that you visit the Apple support page and log in with your Apple ID to request a refund:
Purchases made on an Android device
Contact us. Please include the receipt that was sent to the email address associated with your Google account.